If the washing machine will not draining water, leaks or makes loud noises then it could be caused by a defective washer drain pump (Part # 3363394, W3363394, WP3363394). The drain pump removes water from the washing machine during the drain cycle. This article will walk you through the steps to remove and replace the draining pump. Caution: Be sure to unplug the appliance before you begin.
The first step is to move the control panel out of the way. To do this, remove the screws from both ends of the control panel. In some models the screws may be located in the rear of the panel or covered by the front plastic endcaps. Some models use clips instead of screws. Once the screws have been removed, rotate the panel up, unplug the wire connector and snap out the spring clips using a flat head screw driver.
Tilt the cabinet towards you and remove it. Unsnap the retainer clips holding the old drain pump and wiggle the pump off of the motor shaft. Using pliers, release the clamps to remove the two hoses from the drain pump. Water may spill out of the hoses.
Slide the hoses over the ports of the new pump and secure them with the clamps. Align the motor shaft with the pump and slide the pump on. Snap on the retainer clips.
Now reattach the cabinet. The front edge of the cabinet slides underneath the base frame. Use your foot to push it into position. Align the two notches in each side of the cabinet with the tabs on each side of the base frame. Now ease the cabinet to match up with the rear panel.
Reinstall the spring clips, reattach the wire connector and bring the control panel down. Reinstall the two screws, lock the clips into place or replace the endcaps. You are now ready to plug the appliance back in and make sure it’s functioning properly.
If you run into trouble trying to replace the washing machine drain pump (Part # 3363394, W3363394, WP3363394), contact Appliance Repair Service at 1-866-415-3937 and we’ll be happy to come check it out and give you a repair quote.