Appliance Repair FAQs | Service Questions

Q: "What warranty do you offer on appliance repairs?"

"We provide a 90-day Limited Warranty on all appliance repair labour and a 30-day warranty on replacement parts. This coverage applies only to the same issue initially repaired. It does not cover unrelated problems, third-party damage, or misuse."

Q: "What if the part fails again under warranty?"

"If a part we installed fails during the 30-day parts warranty period, we will replace it at no cost for the part itself. However, shipping and handling costs are the responsibility of the customer."

Q: "Is the warranty transferable if I sell the appliance?"

"No. The warranty is non-transferable and applies only to the original customer who received the service.\nService Fees \u0026amp; Pricing"

Q: "How much is the service call fee?"

"The service call (diagnosis) fee is $120 + tax. This includes travel, technician time, and assessment. It is credited toward your repair cost if you proceed with the repair."

Q: "Is the service call fee refundable?"

"No. The service call fee is non-refundable. However, it acts as a deposit toward your final repair cost if the work is completed."

Q: "How are repair costs determined?"

"Repair costs are based on the type of repair and required parts, not how long it takes. A full estimate is provided before work begins.\nAppointments \u0026amp; Cancellations"

Q: "How are appointments scheduled?"

"Appointments are scheduled in 3-hour windows between 9 AM and 5 PM. The system assigns time slots based on technician availability and proximity."

Q: "What if I need to cancel my appointment?"

"Please cancel at least 12 hours in advance. A $60 fee applies to last-minute cancellations, missed appointments, or unreachable customers at the scheduled time.\nPayments \u0026amp; Terms"

Q: "When is payment due?"

"Payment is due upon completion of the repair. Late payments may incur a 1.5% monthly fee. Collection costs are the customer\u0026rsquo;s responsibility."

Q: "Do you offer repair estimates?"

"Yes. All estimates are valid for 7 days. Any payment confirms acceptance of the terms and estimate.\nParts \u0026amp; Installation"

Warranty & Repairs

Q: What warranty do you offer on appliance repairs?

We provide a 90-day Limited Warranty on all appliance repair labour and a 30-day warranty on replacement parts. This coverage applies only to the same issue initially repaired. It does not cover unrelated problems, third-party damage, or misuse.

Q: What if the part fails again under warranty?

If a part we installed fails during the 30-day parts warranty period, we will replace it at no cost for the part itself. However, shipping and handling costs are the responsibility of the customer.

Q: Is the warranty transferable if I sell the appliance?

No. The warranty is non-transferable and applies only to the original customer who received the service.

Service Fees & Pricing

Q: How much is the service call fee?

The service call (diagnosis) fee is $120 + tax. This includes travel, technician time, and assessment. It is credited toward your repair cost if you proceed with the repair.

Q: Is the service call fee refundable?

No. The service call fee is non-refundable. However, it acts as a deposit toward your final repair cost if the work is completed.

Q: How are repair costs determined?

Repair costs are based on the type of repair and required parts, not how long it takes. A full estimate is provided before work begins.

Appointments & Cancellations

Q: How are appointments scheduled?

Appointments are scheduled in 3-hour windows between 9 AM and 5 PM. The system assigns time slots based on technician availability and proximity.

Q: What if I need to cancel my appointment?

Please cancel at least 12 hours in advance. A $60 fee applies to last-minute cancellations, missed appointments, or unreachable customers at the scheduled time.

Payments & Terms

Q: When is payment due?

Payment is due upon completion of the repair. Late payments may incur a 1.5% monthly fee. Collection costs are the customer’s responsibility.

Q: Do you offer repair estimates?

Yes. All estimates are valid for 7 days. Any payment confirms acceptance of the terms and estimate.

Parts & Installation

Q: What kind of parts do you use?

We use original or equivalent-quality replacement parts. All installed parts are covered under our 30-day parts warranty unless excluded (e.g., special-order or electrical parts).

Q: What if a part takes time to arrive?

Parts are sourced from third-party suppliers and delivery timelines depend on the manufacturer. Once parts arrive, we schedule installation promptly.

Q: What's included in your installation charge?

Standard installation includes appliance removal and setup, but does not include gas, plumbing, or electrical modifications. Materials and extra labour (e.g., stacked units) may be billed separately.

Customer Responsibilities

Q: What should I do before the technician arrives?

Ensure someone 18+ is home, the appliance is accessible, and units are unstacked. Have payment ready. We do not accept checks or e-transfers.

Q: Will the technician move my appliance?

Only if necessary and at your request. We are not responsible for any resulting damage. A waiver may be required.

Additional Policies

Q: What happens if damage occurs during service?

We are not liable for water leaks, movement damage, defective cooling, or breakage while accessing components. See our full damage waiver for details.

Q: Do you replace appliances?

No. We only repair appliances. If your unit cannot be fixed, our technician will advise you accordingly.

Q: Can ARS refuse service?

Yes. We reserve the right to refuse service in cases of unsafe or disrespectful behavior. A service call fee may still apply.

Additional FAQs

Q: Can I book without a credit card?

No. A valid credit card is required at the time of booking to confirm your appointment.

Q: What appliance brands do you service?

We repair most major home appliance brands including Whirlpool, LG, Samsung, GE, Frigidaire, Bosch, Maytag, KitchenAid, and more.

Q: Do you perform repairs under manufacturer or extended warranties?

Yes. We often work as third-party technicians. If your provider denies payment, you are responsible for the repair cost.

If you don’t see your question listed here, we’re always happy to help. Feel free to reach out to our team, call us at 866-415-3937 or visit our Contact page for quick, friendly support. We’re here to make your appliance repair experience as smooth and transparent as possible.

Best rated appliance repair service in Toronto & GTA!

Amazing service. This Samsung fridge has had an issue with the ice maker since I bought it. After multiple complaints to Samsung and multiple companies coming to my house wasting my time. They just thawed it out and said it's a design flaw. I almost gave up. Then I gave it one more chance. ARS was the company that came and finally solved my problem. The technician was super nice. You could tell he knew what he was doing. The ice maker has never worked better, no more freezing!!!!!! Thanks, ARS; you did an awesome job.

Thank you for great service. The issue was with the Samsung ice maker. Then more issues were added. Everything was broken. Basically, the fridge and freezer warmed up. So after a few times fixing and figuring out what's wrong with it, everything works perfectly now. Thanks to the knowledgeable technician.

The ARS technician Qaiser was friendly and very knowledgeable. He came to assess my washing machine. He asked a lot of questions to help him understand the issue. He stayed for a full spin cycle to make sure I knew what the problem was. This left me feeling very confident that it was fixed. He shared good advice too. I will call ARS again and ask for Qaiser in the future. I have already recommended him to family.

Your technician, Andre, came on time to fix the washing machine that did not spin properly. He was very efficient and knowledgeable. I also liked his attitude. He was very thorough. He explained where the problem was. He proceeded to fix it. I was very satisfied with the service. The technician was indeed well-trained and competent.

We had a simple repair. There were no issues. The repairman arrived when promised. He was polite. He did the job as expected. I would use ARS again.

What great customer service! We had an issue with ice forming in our Samsung fridge since the water was not draining out as it should. We reached out to Samsung Canada to resolve the issue. Samsung Canada referred us to ARS. We are so glad they did. They promptly scheduled an appointment. Andre, the technician, did a great job. He arrived on time. He finished the work promptly. He also shared some tips to keep the fridge working efficiently. The issue was resolved. The fridge is working properly. We're very happy and thankful for the great service.

We were all set to purchase another stove when we remembered ARS repair. They arrived when expected. They resolved our problem, saving us hundreds of dollars. We'd highly recommend them for any appliance repair.

I had a problem with the fridge. The ARS repairmen arrived on time. They did the job very professionally. Highly recommended.

Our LG fridge stopped cooling. LG referred us to ARS to repair our fridge. They were very helpful. They booked our service to the earliest date possible. The technician was very friendly and professional. Within hours, the compressor was changed. The fridge was fixed. It was working like new. Great job, ARS!

The tech that arrived to service my fridge was friendly and professional. He efficiently diagnosed the issue. The best part was they had the part on hand. They were able to complete the repair in one visit. The tracking system to see where in line you are for that day's service calls is a very helpful feature. It allowed me to minimize the time spent waiting for the technician to arrive. Overall, I would highly recommend ARS.

Amazing service. This Samsung fridge has had an issue with the ice maker since I bought it. After multiple complaints to Samsung and multiple companies coming to my house wasting my time. They just thawed it out and said it's a design flaw. I almost gave up. Then I gave it one more chance. ARS was the company that came and finally solved my problem. The technician was super nice. You could tell he knew what he was doing. The ice maker has never worked better, no more freezing!!!!!! Thanks, ARS; you did an awesome job.