Privacy Policy for ARS Repair and Installation Services Inc.

Last updated: October 20, 2025

This Privacy Policy describes how ARS Repair and Installation Services Inc. (“ARS,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through the appliancesrepairservice.ca website (the “Site”) and our related services. By using our Site, submitting a form, or engaging our services, you agree to the practices described below, in compliance with applicable Canadian privacy laws.

1. Applicable Laws

ARS operates in Ontario, Canada. Our handling of personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and related federal regulations. Ontario currently does not have its own private-sector privacy law, but we follow the principles and guidance of the Information and Privacy Commissioner of Ontario. We will update this Policy if new provincial privacy legislation takes effect.

2. Information We Collect

2.1 Information Provided Through Forms and Bookings

When you contact us or book a service through our online forms, phone, or email, we may collect information including but not limited to:

• Name
• Email address
• Phone number (including mobile)
• Service address or property location
• Appliance details and service notes
• Preferred appointment dates and times

We collect this information to process service requests, schedule appointments, and communicate about your booking.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect non-personal information such as IP address, browser type, device type, operating system, referring URLs, and interaction patterns. We use this information to maintain security and improve Site performance.

2.3 Cookies and Similar Technologies

We use cookies and related technologies to enhance user experience and analyze Site performance. You may disable cookies through your browser settings, but some features may not work as intended.

3. How We Use Collected Information

• To process inquiries, quotes, and booking form submissions.
• To provide and manage appliance repair and installation services.
• To communicate with you regarding appointments, updates, and follow-up.
• To improve our website, service delivery, and customer support.
• To send service notifications and marketing communications with your consent.
• To comply with legal, accounting, and regulatory requirements.

4. SMS/Text Message Updates and Marketing

ARS may send SMS/text messages for service reminders, scheduling updates, and promotional offers. Participation is optional and requires your express consent under Canada’s Anti-Spam Legislation (CASL).

4.1 Consent

By opting in via our online form, checkbox, or by texting a designated keyword, you agree to receive text messages from ARS related to your service or promotions. Consent is not a condition of purchase or service.

4.2 Message Types and Frequency

Messages may include appointment confirmations, reminders, service arrival notifications, follow-ups, and limited-time promotions. Message frequency varies depending on your engagement.

4.3 Opt-Out and Assistance

• To stop receiving texts, reply STOP at any time.
• For help, reply HELP or contact us directly using the information below.
• Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

4.4 Data Use for SMS Programs

We use your mobile number solely for delivering requested messages, managing preferences, and maintaining CASL-required consent records.

5. Service Area

ARS Repair and Installation Inc. proudly provides appliance repair and installation services to homeowners, property managers, and businesses across all of Canada. Our experienced technicians operate nationwide, serving every province and territory, including major regions such as the Greater Toronto Area (GTA), Durham, York, Peel, and Halton Regions, Simcoe County, Peterborough, Ottawa, and beyond.

All personal information collected from customers anywhere in Canada is managed in compliance with Canadian privacy laws and protected according to the national standards outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA).

6. Legal Basis for Processing

We collect and use personal information with your consent, to fulfill service contracts, to meet legal obligations, and for legitimate business purposes such as scheduling, record-keeping, and fraud prevention.

7. Cross-Border Data Transfers and U.S. Hosting

Our website and some related systems are hosted on servers located in the United States. This means that personal information may be transferred and stored outside of Canada. While in the U.S., your information may be subject to access by U.S. law enforcement under applicable laws. We take reasonable steps to ensure that any service providers handling your data maintain safeguards that offer a comparable level of protection to Canadian standards under PIPEDA, including contractual commitments and security controls.

8. Sharing Personal Information

• Service Providers: We share limited personal information with vendors and contractors who perform services such as hosting, appointment management, customer communication, and analytics. They are bound by confidentiality and data-protection obligations.
• Legal Obligations: We may disclose information when required by law or to protect our rights, property, or safety.
• Business Transactions: In the event of a merger, acquisition, or asset transfer, customer information may be included under equivalent safeguards.

We do not sell or rent personal information to any third party.

9. Data Retention and Security

We retain personal information only as long as necessary for the purposes set out in this Policy or as required by law. We use physical, technical, and administrative safeguards to protect data from loss, theft, unauthorized access, disclosure, or alteration.

10. Your Rights

• Access and Correction: You may request access to or correction of your personal information.
• Withdraw Consent: You may withdraw consent for marketing communications, including email and SMS, at any time.
• Deletion Requests: You may request deletion of your personal data, subject to legal or contractual obligations.

11. Email Marketing

If you subscribe to our email list, we may send you updates, service reminders, or promotional offers. You can unsubscribe anytime using the link in the message or by contacting us.

12. Children’s Privacy

Our Site and services are intended for adults aged 18 and older. We do not knowingly collect personal information from minors without verified parental consent.

13. Future Privacy Law Updates

Ontario has proposed enhanced privacy laws that may affect how we manage personal information. ARS is committed to updating this Policy as soon as any new legislation comes into force.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last updated” date. Continued use of our Site or services indicates your acceptance of the revised Policy.

15. Contact Us

16. Privacy Complaints and Oversight

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us first. If your issue remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario for further assistance.